The inclusion of citizen engagement in development programs, including those supporting the health sector, is based on the premise that giving citizens a voice will help ensure that programs are tailored to their needs, will build a greater sense of ownership by the community, and will make service delivery more accountable, all of which will contribute to more effective service delivery.
Engaging Citizens in Health Service Delivery summarizes the current findings on citizen engagement instruments and examines whether these interventions have contributed to enhanced health practices and ultimately on improved health outcomes. The publication was produced by PTF Adviser, Judith Edstrom, under the Leadership, Management, and Governance (LMG) Project, a USAID-funded program to collaborate with health leaders and policy makers being Implemented by a consortium led by Management Sciences for Health (MSH).
