Rural Electrification and Renewable Energy Development (RERED II)
The Rural Electrification and Renewable Energy Development (RERED II) is a publicly funded project aimed at increasing access to electricity through Solar Home System (SHS) in “off-grid” rural areas of Bangladesh. Although it has been recognized as one of the largest and fastest growing off-grid renewable energy programs in the world, policy and operational challenges remain common. For example, the program includes grants and soft loans to partner organizations who provide capacity building and technical assistance to local communities (ex: training, logistics and promotional support). However, these organizations were prioritizing market expansion over customer satisfaction, limiting the impact of the program.
- Make SHS users become more knowledgeable to participate with partner organizations and ensure accountability
- Enable SHS users to provide systematic feedback throughout the project implementation process
- Provide suggestions for improving the service delivery of the SHS program
The sub-project used two surveys techniques: focus group discussion (FGDs), and key informant interviews (KIIs) to gather data. To enhance the knowledge and capacity of users, the CSO formed 14 union level SHS user groups who were trained in the operation and maintenance of SHS.
- Percentage of households experiencing problems with their SHS unit decreased from 28% to 5% and from 16% to 1% for business users
- Percentage of users briefed by a technician before or during the installation of their SHS increased form 46% to 68% for household users and from 57% to 70% for business users.
- Time taken to resolve problems related to SHS equipment decreased from “31-60” days to “1-15” days.
September 2012 – December 2014
Social Accountability Tools Employed
Focus Discussion Groups (FGDs); Key Informant Interview (KII)